Before you enrol, please ensure you have read and understood the information in the Training Information Handbook, as you will be required to acknowledge and agree to abide by all policies and procedures within it at the end of this enrolment process.
The Customer Service Skill Set addresses the skills and knowledge to provide customer service for an organisation. This course focuses on developing skills and knowledge to provide exceptional customer service in a range of contexts, including developing strategies and using techniques to resolve customer difficulties and complaints. Skills and knowledge will be developed via our simulated business and will include fun, interactive role plays.
Completion of the skill set will allow you to pursue further training in a range of business areas and provide transferrable skills across a range of industries. The units of competency included in the training are:
On successful completion of this course, you may choose to undertake further study and complete the BSB30120 Certificate III in Business qualification. If you do, you will receive recognition for the above units which meet the BSB30120 Certificate III in Business (Customer Engagement) specialisation.
Course delivery method for this option is entirely online, providing a flexible study opportunity. You will work with your trainer to progress through the course and support is provided in the form of telephone and/or email communications.
This course is designed to be completed in 8 weeks, based on a study load of 25 hours per week. The expiry date for this course will be 12 weeks after course commencement. Duration can be negotiated to meet individual circumstances.
The total course cost for BSBSS00119 Customer Service Skill Set is $480.00
There are no formal entry requirements however participants will require sufficient English skills to undertake the course/ perform the job role.
To study this course, you will need:
This course has no specific start date. It can be commenced at any time.
There are 4 units in this 8 week course, as outlined in the table below.
|BSBSS00119 Customer Service Skill Set|
|Unit Code||Unit Name|
|SIRXPDK001||Advise on products and services|
|BSBOPS304||Deliver and monitor service to customers|
|BSBOPS305||Process customer complaints|
|SIRXCEG002||Assist with customer difficulties|
On successful completion of the course, you will receive a certificate showing that you have attained the following: BSBSS00119 Customer Service Skill Set.
For partial completion of the skill set you may receive a Statement of Attainment.
These units can be recognised in the BSB30120 Certificate III in Business (Customer Engagement).
Contact us on 1800 681 131 or email firstname.lastname@example.org