Employee eLearning Enrolment | Status Recruitment and Training

"Pivotal to all of our training programs is a focus on meeting employer’s expectations, whether that is the behavioural standards expected or the skills set required to do the job"

"Empowering people, powering business"

eLearning Enrolment

Note: if you are an employment consultant enrolling in a funded course on behalf of a client, and you have a provider login, please log in as a provider first.

Before you enrol, please ensure you have read and understood the information in the Training Information Handbook, as you will be required to acknowledge and agree to abide by all policies and procedures within it at the end of this enrolment process.

Personal Details

Title:*

First Name:*

Middle Name:

Surname Name:*

Preferred Name:

Gender:*

Date of Birth:*

Parent/Guardian Name:*

Parent/Guardian Phone:*

Parent/Guardian Email:*

Residential Address

Building / Property Name:

Flat / Unit:

Number:*

Street Name:*

Suburb:*

Postcode:*

State:*

Postal address different from Residential Address

Postal Address:

PO Box or RSD:

Suburb:

State / Territory:

Postcode:

Contact Details

Home Phone:

Mobile Phone:*

Work Phone:

Email Address:*

Emergency Contact Details

First Name:*

Surname:*

Relationship:*

Street Address:*

Suburb:*

Postcode:*

Home Phone:

Mobile Phone:*

Employment Services Provider Details

Are you currently with an Employment Services Provider?*

Employment Services Provider*

Location*

Employment Consultant*

Unique Student Identifier Details

Do you have a Unique Student Identifier?

Your 10 digit Unique Student Identifier:

You will need to obtain a USI from USI.gov.au.

Course Information

Course:*

Which version of Microsoft Office will you be using?*

What type of computer are you using?*

Client's weekly participation requirements*

Please specify hours:*

Statistical Data

Course Fees

I am:*

Please provide details of the organisation and the contact person responsible for the payment:

Name of Employer*: Contact Person*: Telephone Number*: Email Address*:

How would you like to pay?*

I would like to pay by:

You will be emailed an invoice, which will need to be paid via EFT within 7 days.

Proof of Identity

Current Driver's License or Learner's Permit
Current Passport
Current Proof of Age card
Current School Student Card issued by the school where you are currently enrolled

Choose a file to Upload (DOC, DOCX, PDF, RTF, JPG)

Student Declaration and Consent

I declare that I

have honestly and accurately provided information and evidence for the purpose of enrolment and eligibility

have been informed by Status that the enrolment may impact on future entitlement to government subsidised training (if applicable – SA only)

agree to any conditions of access determined through the Learner Support assessment

have read and understood the information contained in the Training Information Handbook and agree to abide by all policies and procedures whilst receiving training and assessment services with Status, as outlined in the Handbook

agree to actively participate in the training course in which I am enrolled and undertake assessment requirements. At any time that I am experiencing issues with the course content, access to the course, assessment requirements, or I find I am unable to participate effectively, I will discuss with a Status staff member

have read and understand the system requirements for studying the course I have chosen and have access to all the items listed (online/ blended courses)

have read and understand the Course Fee and Refund Policy and Refund Policy (if applicable)

consent to the collection, use, disclosure, and storage of my personal information by Status in accordance with the Privacy Notice contained in the Training Information Handbook and the Status Privacy Policy. These documents available on www.status.net.au

I understand the above information is only collected or disclosed to provide me with training related services, vocational training, personal development training and/or work placement.

Status treats all personal information in accordance with the Privacy Act (1988) and the Privacy Amendment (Private Sector) Act (2000).

First Name:

Surname:

Date:*

Status Form:

Enrol now

About this Course

The Certificate III in Business (Customer Engagement) specialisation is designed for clients who are seeking to develop skills and knowledge to successfully perform business and administrative operations across varied work environments including the provision of customer service.

Clients studying the customer engagement specialisation of the Certificate III in Business will strengthen skills across the following areas:

Customer engagement, including customer complaints
Assisting with customer difficulties
Advising and selling products and services
Workplace communication
Inclusive and sustainable work practices
Development of professional and accurate business documentation
Workplace health and safety, and personal wellbeing
Critical thinking

This qualification provides pathways to employment in the following areas:

Customer Service Representative
Call Centre & Customer Service
Client Services Officer
Receptionist
Administrative assistant

Additionally, completion of the Certificate III in Business (Customer Engagement) will allow clients to pursue further training in a range of business areas.

Entry Requirements

There are no formal entry requirements for the Certificate III in Business.

System Requirements

To study this course, you will need:

Access to a computer with MS Word, MS Excel, MS PowerPoint, Adobe Acrobat Reader DC or an eligible device with Microsoft 365, and an internet connection.
Cookies must be enabled in your browser. Note that we recommend you use Google Chrome as your browser.
An email account.
A Google account. If you have a Gmail address, you will already have a Google account. If not, you can set one up at Create Google Account. Note that you do not need to create a new email address, you can link your Google account to your existing email address regardless of whether it is a Gmail address or not.
A computer webcam, or alternate method to interact with your trainer via web conferencing.

Course Delivery

This course is delivered entirely online via Status eLearning, and structured work place activities.

In South Australia voluntary weekly workshops are available to provide in person support with one of our industry trainers.

Course Duration

This course is designed to be completed in 26 weeks, based on a study load of 25 hours per week. The expiry date for this course will be 12 months after course commencement.

Course Cost

The total course cost for the Certificate III in Business is $1550

Start Date

This course can be commenced at any time

Course Outline

There are 13 units in this qualification, as outlined in the table below.

Certificate III in Business (Customer Engagement)
Unit Code	Unit Name
BSBCRT311	Apply critical thinking skills in a team environment
BSBXCM301	Engage in workplace communication
BSBPEF201	Support personal wellbeing in the workplace
BSBSUS211	Participate in sustainable work practices
BSBTWK301	Use inclusive work practices
BSBWHS311	Assist with maintaining workplace safety
BSBWRT311	Write simple documents
BSBPEF301	Organise personal work priorities
BSBOPS304	Deliver and monitor a service to customers
BSBOPS305	Process customer complaints
BSBTEC201	Use business software applications
SIRXCEG002	Assist with customer difficulties
SIRXPDK001	Advise on products and services

Outcome

On successful completion of this course, you will receive a certificate showing that you have attained the following qualification: BSB30120 - Certificate III in Business (Customer Engagement).

Should you not complete the entire course, a Statement of Attainment in partial completion of BSB30120 Certificate III in Business will be issued for all successfully completed units.