Before you enrol, please ensure you have read and understood the information in the Training Information Handbook, as you will be required to acknowledge and agree to abide by all policies and procedures within it at the end of this enrolment process.
The Certificate III in Business (Customer Engagement) specialisation is designed for clients who are seeking to develop skills and knowledge to successfully perform business and administrative operations across varied work environments including the provision of customer service.
Clients studying the customer engagement specialisation of the Certificate III in Business will strengthen skills across the following areas:
This qualification provides pathways to employment in the following areas:
Additionally, completion of the Certificate III in Business (Customer Engagement) will allow clients to pursue further training in a range of business areas.
There are no formal entry requirements for the Certificate III in Business.
To study this course, you will need:
There are 12 units in this qualification, as outlined in the table below.
Certificate III in Business (Customer Engagement) | ||
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Unit Code | Unit Name | |
BSBCRT311 | Apply critical thinking skills in a team environment | |
BSBPEF201 | Support personal wellbeing in the workplace | |
BSBSUS211 | Participate in sustainable work practices | |
BSBTWK301 | Use inclusive work practices | |
BSBWHS311 | Assist with maintaining workplace safety | |
BSBWRT311 | Write simple documents | |
BSBPEF301 | Organise personal work priorities | |
BSBOPS304 | Deliver and monitor a service to customers | |
BSBOPS305 | Process customer complaints | |
BSBTEC201 | Use business software applications | |
SIRXCEG002 | Assist with customer difficulties | |
SIRXPDK001 | Advise on products and services |
On successful completion of this course, you will receive a certificate showing that you have attained the following qualification: BSB30120 - Certificate III in Business (Customer Engagement).
Should you not complete the entire course, a Statement of Attainment in partial completion of BSB30120 Certificate III in Business will be issued for all successfully completed units.
SOUTH AUSTRALIAN SUBSIDISED TRAINING* |
DELIVERY TO ALL STATES |
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Option 1:Classroom + Online Learning (SA Subsidised Training Only*) |
Option 2:Facilitated Workshops + Online Learning (SA Subsidised Training Only*) |
Option 3:Online Learning |
Course InformationStudying with a mix of classroom and online delivery will allow you to benefit from the flexibility of online training, together with the structure of the classroom. Classroom sessions will be scheduled regularly, with your trainer delivering course topics in a unit sequence that will prepare your class for assessment. Outside of the classroom, support is provided in the form of telephone and/or email access to your trainer. Fixed class dates. Contact Status for upcoming course details. (Status reserves the right to alter delivery methods where insufficient numbers limit the viability of structured classroom training) |
Course InformationSimilar to the Classroom + Online model, with the difference of physical attendance in the classroom being replaced by scheduled webinar and support sessions with your trainer. Enrolments can commence at any time, as you will work through the course at your own pace. |
Course InformationCourse delivery method for this option is entirely online, providing a flexible study opportunity. Support is provided in the form of telephone and/or email access to your trainer. Enrolments can commence at any time, as you will work through the course at your own pace. |
Course Duration |
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26 weeks | 26 weeks | 26 – 52 weeks |
Course Fees |
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Subsidised rates from $575 Concession rates from $350 |
Subsidised rates from $575 Concession rates from $350 |
$1550.00 |
Register for SA Subsidised Training Course | Enrol now |
The South Australian Government offers funding to eligible individuals looking to study in industries considered to be growth areas of the South Australian economy.
South Australian clients may be eligible for free or low-fee training under JobTrainer or Subsidised Training. Find out more at: https://www.skills.sa.gov.au/subsidised-eligibility.