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About this Course

The Certificate III in Business (Customer Engagement) specialisation is designed for clients who are seeking to develop skills and knowledge to successfully perform business and administrative operations across varied work environments including the provision of customer service.

Clients studying the customer engagement specialisation of the Certificate III in Business will strengthen skills across the following areas:

• Customer engagement, including customer complaints
• Assisting with customer difficulties
• Advising and selling products and services
• Workplace communication
• Inclusive and sustainable work practices
• Development of professional and accurate business documentation
• Workplace health and safety, and personal wellbeing
• Critical thinking

This qualification provides pathways to employment in the following areas:

• Customer Service Representative
• Call Centre & Customer Service
• Client Services Officer
• Receptionist
• Administrative assistant

Additionally, completion of the Certificate III in Business (Customer Engagement) will allow clients to pursue further training in a range of business areas.

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Course Outline

There are no formal entry requirements for the Certificate III in Business.

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System Requirements

To study this course, you will need:

• Access to a computer with MS Word, MS Excel, MS PowerPoint, Adobe Acrobat Reader DC, and an internet connection.
• Cookies must be enabled in your browser. Note that we recommend you use Google Chrome as your browser.
• An email account.
• A Google account. If you have a Gmail address, you will already have a Google account. If not, you can set one up at Create Google Account. Note that you do not need to create a new email address, you can link your Google account to your existing email address regardless of whether it is a Gmail address or not.
• A computer webcam, or alternate method to interact with your trainer via web conferencing.

Course Outline

There are 12 units in this qualification, as outlined in the table below.

Certificate III in Business (Customer Engagement)
Unit Code	Unit Name
BSBCRT311	Apply critical thinking skills in a team environment
BSBPEF201	Support personal wellbeing in the workplace
BSBSUS211	Participate in sustainable work practices
BSBTWK301	Use inclusive work practices
BSBWHS311	Assist with maintaining workplace safety
BSBWRT311	Write simple documents
BSBPEF301	Organise personal work priorities
BSBOPS304	Deliver and monitor a service to customers
BSBOPS305	Process customer complaints
BSBTEC201	Use business software applications
SIRXCEG002	Assist with customer difficulties
SIRXPDK001	Advise on products and services

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Outcome

On successful completion of this course, you will receive a certificate showing that you have attained the following qualification: BSB30120 - Certificate III in Business (Customer Engagement).

Should you not complete the entire course, a Statement of Attainment in partial completion of BSB30120 Certificate III in Business will be issued for all successfully completed units.

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Delivery Options

SOUTH AUSTRALIAN SUBSIDISED TRAINING*		DELIVERY TO ALL STATES
Option 1: Classroom + Online Learning (SA Subsidised Training Only*)	Option 2: Facilitated Workshops + Online Learning (SA Subsidised Training Only*)	Option 3: Online Learning
Course Information Studying with a mix of classroom and online delivery will allow you to benefit from the flexibility of online training, together with the structure of the classroom. Classroom sessions will be scheduled regularly, with your trainer delivering course topics in a unit sequence that will prepare your class for assessment. Outside of the classroom, support is provided in the form of telephone and/or email access to your trainer. Fixed class dates. Contact Status for upcoming course details. (Status reserves the right to alter delivery methods where insufficient numbers limit the viability of structured classroom training)	Course Information Similar to the Classroom + Online model, with the difference of physical attendance in the classroom being replaced by scheduled webinar and support sessions with your trainer. Enrolments can commence at any time, as you will work through the course at your own pace.	Course Information Course delivery method for this option is entirely online, providing a flexible study opportunity. Support is provided in the form of telephone and/or email access to your trainer. Enrolments can commence at any time, as you will work through the course at your own pace.
Course Duration
26 weeks	26 weeks	26 – 52 weeks
Course Fees
Subsidised rates from $575 Concession rates from $350	Subsidised rates from $575 Concession rates from $350	$1550.00
Register for SA Subsidised Training Course		Enrol now

*What is subsidised training?

The South Australian Government offers funding to eligible individuals looking to study in industries considered to be growth areas of the South Australian economy.

South Australian clients may be eligible for free or low-fee training under JobTrainer or Subsidised Training. Find out more at: https://www.skills.sa.gov.au/subsidised-eligibility.