Employee eLearning Enrolment | Status Recruitment and Training

"Pivotal to all of our training programs is a focus on meeting employer’s expectations, whether that is the behavioural standards expected or the skills set required to do the job"

"Empowering people, powering business"

eLearning Enrolment

Note: if you are an employment consultant enrolling in a funded course on behalf of a client, and you have a provider login, please log in as a provider first.

Before you enrol, please ensure you have read and understood the information in the Training Information Handbook, as you will be required to acknowledge and agree to abide by all policies and procedures within it at the end of this enrolment process.

Personal Details

Title:*

First Name:*

Middle Name:

Surname Name:*

Preferred Name:

Gender:*

Date of Birth:*

Parent/Guardian Name:*

Parent/Guardian Phone:*

Parent/Guardian Email:*

Residential Address

Building / Property Name:

Flat / Unit:

Number:*

Street Name:*

Suburb:*

Postcode:*

State:*

Postal address different from Residential Address

Postal Address:

PO Box or RSD:

Suburb:

State / Territory:

Postcode:

Contact Details

Home Phone:

Mobile Phone:*

Work Phone:

Email Address:*

Emergency Contact Details

First Name:*

Surname:*

Relationship:*

Street Address:*

Suburb:*

Postcode:*

Home Phone:

Mobile Phone:*

Employment Services Provider Details

Are you currently with an Employment Services Provider?*

Employment Services Provider*

Location*

Employment Consultant*

Unique Student Identifier Details

Do you have a Unique Student Identifier?

Your 10 digit Unique Student Identifier:

You will need to obtain a USI from USI.gov.au.

Course Information

Course:*

Which version of Microsoft Office will you be using?*

What type of computer are you using?*

Client's weekly participation requirements*

Please specify hours:*

Statistical Data

Course Fees

I am:*

Please provide details of the organisation and the contact person responsible for the payment:

Name of Employer*: Contact Person*: Telephone Number*: Email Address*:

How would you like to pay?*

I would like to pay by:

You will be emailed an invoice, which will need to be paid via EFT within 7 days.

Proof of Identity

Current Driver's License or Learner's Permit
Current Passport
Current Proof of Age card
Current School Student Card issued by the school where you are currently enrolled

Choose a file to Upload (DOC, DOCX, PDF, RTF, JPG)

Student Declaration and Consent

I declare that I

have honestly and accurately provided information and evidence for the purpose of enrolment and eligibility

have been informed by Status that the enrolment may impact on future entitlement to government subsidised training (if applicable – SA only)

agree to any conditions of access determined through the Learner Support assessment

have read and understood the information contained in the Training Information Handbook and agree to abide by all policies and procedures whilst receiving training and assessment services with Status, as outlined in the Handbook

agree to actively participate in the training course in which I am enrolled and undertake assessment requirements. At any time that I am experiencing issues with the course content, access to the course, assessment requirements, or I find I am unable to participate effectively, I will discuss with a Status staff member

have read and understand the system requirements for studying the course I have chosen and have access to all the items listed (online/ blended courses)

have read and understand the Course Fee and Refund Policy and Refund Policy (if applicable)

consent to the collection, use, disclosure, and storage of my personal information by Status in accordance with the Privacy Notice contained in the Training Information Handbook and the Status Privacy Policy. These documents available on www.status.net.au

I understand the above information is only collected or disclosed to provide me with training related services, vocational training, personal development training and/or work placement.

Status treats all personal information in accordance with the Privacy Act (1988) and the Privacy Amendment (Private Sector) Act (2000).

First Name:

Surname:

Date:*

Status Form:

About this Skill Set

The Customer Service Skill Set addresses the skills and knowledge to provide customer service for an organisation. This course focuses on developing skills and knowledge to provide exceptional customer service in a range of contexts, including developing strategies and using techniques to resolve customer difficulties and complaints. Skills and knowledge will be developed via our simulated business and will include fun, interactive role plays.

Completion of the skill set will allow you to pursue further training in a range of business areas and provide transferrable skills across a range of industries. The units of competency included in the training are:

SIRXPDK001 Advise on products and services
BSBOPS304 Deliver and monitor service to customers
BSBOPS305 Process customer complaints
SIRXCEG002 Assist with customer difficulties

On successful completion of this course, you may choose to undertake further study and complete the BSB30120 Certificate III in Business qualification. If you do, you will receive recognition for the above units which meet the BSB30120 Certificate III in Business (Customer Engagement) specialisation.

Course Delivery

Course delivery method for this option is entirely online, providing a flexible study opportunity. You will work with your trainer to progress through the course and support is provided in the form of telephone and/or email communications.

Course Duration

This course is 12 weeks full time. Duration can be negotiated to meet individual circumstances.

Course Cost

The total course cost for BSBSS00119 Customer Service Skill Set is $550.00

Entry Requirements

There are no formal entry requirements however participants will require sufficient English skills to undertake the course/ perform the job role.

System Requirements

To study this course, you will need:

Access to a computer with MS Word, MS Excel, MS PowerPoint, Adobe Acrobat Reader DC, and an internet connection.
Cookies must be enabled in your browser. Note that we recommend you use Google Chrome as your browser.
An email account.
A Google account. If you have a Gmail address, you will already have a Google account. If not, you can set one up at Create Google Account. Note that you do not need to create a new email address, you can link your Google account to your existing email address regardless of whether it is a Gmail address or not.
A computer webcam, or alternate method to interact with your trainer via web conferencing

Start Date

This course has no specific start date. It can be commenced at any time.

Course Outline

There are 4 units in this 12 week course, as outlined in the table below.

BSBSS00119 Customer Service Skill Set
Unit Code	Unit Name
SIRXPDK001	Advise on products and services
BSBOPS304	Deliver and monitor service to customers
BSBOPS305	Process customer complaints
SIRXCEG002	Assist with customer difficulties

Outcome

On successful completion of the course, you will receive a certificate showing that you have attained the following: BSBSS00119 Customer Service Skill Set.

For partial completion of the skill set you may receive a Statement of Attainment.

These units can be recognised in the BSB30120 Certificate III in Business (Customer Engagement).