The Workplace Coach – IEA (Inclusive Employment Australia) is responsible for providing effective supports and intervention which enables success in the workplace, taking into account the skills and abilities of the worker, as well as the needs of the employer. In this position you will be required to provide on the job support to a worker, and assess and address the workplace support needs of individuals to ensure ongoing employment is maintained.

The Customer Services Officer is responsible for delivering outstanding administration and support services for the Employment Services team and providing customer service to the Organisation, Participants and key stakeholders in accordance with the Global Service Model (GSM)

The NDIS Employment Coach is responsible for delivering the Organisation’s NDIS funded employment services, such as Finding and Keeping a Job and other relevant programs. A key responsibility of this role is to apply the Organisations Customised Employment model to support and mentor NDIS Participants to overcome barriers, build capacity to move onto a pathway to further education or employment through the development of individualised plans. The NDIS Employment Coach will engage Participants with a person-centred approach through collaboration with other key stakeholders. You will deliver services in a safe and ethical manner that is compliant with the NDIS Commissions Quality Standards Framework and the Organisations practice and procedures to ensure quality services are delivered and enhance the reputation of the Organisation.

The Link Worker: Transition to Work is responsible for engaging, facilitating and empowering a caseload of Transition to Work (TtW) Participants who are at risk of long-term unemployment, are disengaged from education and training or have multiple barriers to employment. The Link Worker: Transition to Work motivates and guides TtW Participants in developing appropriate skills and attributes to gain meaningful and sustainable employment, including apprenticeships and traineeships. The Link Worker: Transition to Work facilitates connections with education, training and labour market opportunities that will position TtW Participants well for sustainable employment.