The Customer Services Officer is responsible for delivering outstanding administration and support services for the Employment Services team and providing customer service to the Organisation, Participants and key stakeholders in accordance with the Global Service Model (GSM)

The Wage Subsidy Consultant: DES plays a pivotal role in managing and overseeing the Wage Subsidy program within the Organisation’s Disability Employment Services (DES) Contract. With a strong focus on compliance, this position is responsible for managing relationships with employers and key stakeholders to negotiate, establish, and maintain tailored Wage Subsidy agreements that align with departmental guidelines. Working closely with Employment Region Managers and Site Managers, the Consultant ensures that all Wage Subsidy requirements are met, claims are processed accurately, and payments are made in accordance with Government Authority guidelines and internal policies. In addition, the Wage Subsidy Consultant: DES will oversee a caseload of Ongoing Support Fees, ensuring these fees are accurately tracked and processed in compliance with relevant Government Authority Guidelines.

The Career Support Coach is responsible for offering advice around appropriate behaviour, language, and response formulation during interviews. The role will involve providing support with interviews, conducting mock interviews and providing feedback and advice that improves the Participants chances of re-entering the paid workforce, and includes guidance and advice about how to market oneself in an interview. The Career Coach will also be responsible for the delivery of a structured program of face-to-face delivery and digital learning to a variety of Participants including delivery of youth focus employment programs. The role will assist to equip Participants with pre-employment skills and prepare them to meet the expectations of employers in securing sustainable employment

The Employment Consultant – Disability Employment Services (DES) is responsible for engaging, facilitating and empowering a caseload of Participants who may have multiple and complex personal and vocational barriers to employment, including a range of physical and mental health issues. This role involves guiding Participants to develop appropriate skills and attributes to improve their employment prospects and gain meaningful employment. The Employment Consultant – Disability Employment Services facilitates and implements pre-employment strategies, delivered through the Organisations Global Services Model (GSM), that focus on achieving return to the paid workforce.

The Site Manager: DES oversees the day-to-day operations of their allocated DES site, delivering both the DES-DMS and DES-ESS contracts, including specialist psychiatric contracts, if applicable.

The Employment Support Consultant (ESC) is responsible for providing effective supports and intervention which enables success in the workplace, taking into account the skills and abilities of the worker, as well as the needs of the employer.

The Industry Specialist Consultant is responsible for proactively developing and maintaining ongoing relationships with key stakeholders to deliver high quality and effective recruitment services to meet workforce and labour market demands in accordance with the Global Service Model (GSM). The Industry Specialist Consultant sources suitable labour market opportunities for Status Participants with a focus on outcomes that will lead to sustainable employment. Integral to this role is a strong understanding of local labour markets, including current and future opportunities, and effectively engaging with employers, complementary service providers and other stakeholders who assist Participants in gaining sustainable employment.

The Link Worker: Transition to Work is responsible for engaging, facilitating and empowering a caseload of Transition to Work (TtW) Participants who are at risk of long-term unemployment, are disengaged from education and training or have multiple barriers to employment. The Link Worker: Transition to Work motivates and guides TtW Participants in developing appropriate skills and attributes to gain meaningful and sustainable employment, including apprenticeships and traineeships. The Link Worker: Transition to Work facilitates connections with education, training and labour market opportunities that will position TtW Participants well for sustainable employment.