The Employment Region Manager: Transition to Work will implement operational strategies, in accordance with the Organisations Global Service Model (GSM), that drive contractual and commercial performance within a designated Employment Region. This position oversees the day to day operations, ensures service excellence is provided to all stakeholders and that external requirements for financial probity and contractual performance requirements are met. Key features of this position are the provision of expert support and advice to operational staff to maximise contractual performance and financial profitability of the Transition to Work contracts.

The Site Manager: DES oversees the day-to-day operations of their allocated DES site, delivering both the DES-DMS and DES-ESS contracts, including specialist psychiatric contracts, if applicable. A key feature of this position is the day-to-day management of staff and operations to maximise contractual and financial performance, along with the management of the Government authorities notice board, pending lists, Participant flow, Employment Consultants caseload numbers, and Participant exits and transfers. The Site Manager: DES will also provide expert training, support and advice to staff to maximise placements and outcomes for the site.

The Customer Services Officer is responsible for delivering outstanding administration and support services for the Employment Services team and providing customer service to the Organisation, Participants and key stakeholders in accordance with the Global Service Model (GSM)